Detroit Watch Company Warranty & Return

WARRANTY

Your Detroit Watch Company luxury timepiece is covered for a full 2-Year Limited Warranty from the date of purchase under the Terms and Conditions of this warranty. The warranty covers material or workmanship under normal use and/or defects existing at the time of delivery. This warranty is void if damage has been caused by opening the case or any repairs performed by non-authorized persons. This warranty is non-transferable.

Warranty does not cover:

  • Normal wear and tear and aging
  • Scratched sapphire crystal 
  • Damage to any part of the timepiece resulting from abuse, lack of care, and general negligence
  • Incorrect use of the timepiece
  • Damage resulting from non-authorized repairs, services or alterations beyond the control of Detroit Watch Company

Please contact Detroit Watch Company directly for warranty inquiries and shipping instructions.

Please do not include the original packaging when shipping your luxury timepiece to Detroit Watch Company for any warranty service or repair.

Detroit Watch Company is not responsible for lost product or damage during shipment.

Insuring your parcel and adequately protecting your luxury timepiece during shipment is highly recommended.

EXCHANGE AND RETURN

Timepieces may be exchanged or returned within 15 days from original purchase date for full refund minus shipping, as long as the timepiece has not been worn and is in the same new condition as originally purchased from Detroit Watch Company.

Worn and slightly used timepieces may not be exchanged or returned.

Please contact Detroit Watch Company directly for exchange and return inquiries and shipping instructions. 

Detroit Watch Company is not responsible for lost product or damage during shipment. 

Insuring your parcel and adequately protecting your luxury timepiece during shipment is highly recommended.

Once your returned timepiece has reached Detroit Watch Company, please allow for a minimum of 7-10 business days for a full refund. Shipping is non-refundable.

SERVICE AND REPAIR

Please contact Detroit Watch Company directly for service and repair inquiries and shipping instructions. 

Please do not include the original packaging when shipping your luxury timepiece to Detroit Watch Company for any service and repairs.  

Insuring your parcel and adequately protecting your luxury timepiece during shipment is highly recommended.

Detroit Watch Company is not responsible for lost product or damage during shipment.

SHIPPING

  • Complimentary UPS and USPS shipping available within the continental U.S.
  • Customers are responsible for all applicable tariffs, duties, and VAT for all International shipments
  • International returns are not accepted
  • Shipping to a P.O. box is unavailable
  • Signature required for all timepiece deliveries 

Any inquiries, please e-mail: dwc@detroitwatchco.com 

TERMS OF USE

We encourage you to read the following Terms governing use of and purchase of products from the Site. By using the Site or by providing Personal Information to the Site, you agree to be bound by these Terms of Service set forth below (the “Terms”).

Modifications to these Terms

Detroit Watch Company may, at times, modify and/or change the Terms that govern your use of our Site. Your use of our Site following any such changes to these Terms constitutes your agreement to follow and be bound by the Terms as changed.

Site Contents

Other than for the purchase of merchandise from our Site, our Site and the contents of our Site (the “Contents”) are intended for personal, noncommercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.  We may modify and or change, move or delete portions of, or may add to our Site or its Contents from time to time, and these Terms cover any subsequent changes or modifications to our Site and/or its Contents.

The Site and its Contents are protected by Copyright, Trademark, trade dress and other laws Detroit Watch Company owns and/or uses with permission all worldwide right, title and interest in and to the Site and its Contents. Detroit Watch Company, Detroit Watch Co and all other trademarks appearing on the Site are trademarks of Detroit Watch Company, LLC. You agree not to display or use such trademarks without Detroit Watch Company’s expressed permission.

Site Transactions

We reserve the right to request further identification for credit card processing on any order you place with us.  We reserve the right to change and/or refuse any order entered on the Site. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order; including multiple orders entered by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event an order is changed or canceled, we will attempt to notify you by contacting the applicable contact information provided when order was submitted on the Site.